FAQs
Can you provide measurements?
Yes. We are happy to provide additional measurements upon request whenever possible. While we include general sizing information in our product listings, fit can vary by brand, fabric, and era especially with consignment and vintage pieces. If you would like specific measurements to ensure the best fit, please contact us before purchasing and we will do our best to assist.
What is the return policy?
At Presley Co Collective, we want you to love your purchase. We understand that shopping consignment online can sometimes be uncertain, so we are happy to offer returns for store credit under the following conditions.
Store Credit Returns
• Customers may request a return if they are unhappy with their item.
• Approved returns will be issued store credit only.
• Store credit has no expiration date and may be used toward any future purchase. Items bought with store credit are non-returnable.
Please contact us within 48 hours of delivery for any returns. Customers are responsible for return shipping costs.
What is our authenticity guarantee?
At Presley Co Collective, we take authenticity seriously. All luxury and designer items are carefully reviewed prior to being listed using industry knowledge, brand-specific details, and trusted authentication practices. We stand behind the authenticity of every item we sell. For added peace of mind, customers may request third-party authentication prior to shipment or after purchase at their own discretion. Presley Co Collective is not affiliated with or endorsed by any of the brands we sell, but we guarantee that all designer items offered are authentic.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
U.S. Orders
We ship from Canada to the United States. All customs documentation is completed at checkout. Duties and Taxes (if applicable) are the responsibility of the customer.
Are prices negotiable?
We are open to reasonable offers. Feel free to reach out if something catches your eye.
Why shop consignment?
Consignment offers a more discerning way to shop, one that values quality over quantity and style over trends. By choosing consignment, you gain access to unique, high-quality and luxury pieces while embracing a more sustainable and intentional approach to fashion. Every item tells a story and is selected to be worn, loved, and lived in again.